TERMS OF SERVICE

These Terms of Service govern your access to and use of the services provided by Loomox Technologies. We are an IT Service Management (ITSM) company operating in Ghana, dedicated to helping businesses streamline, secure and manage their technology.

By engaging our services, signing a proposal, issuing a purchase order, or using any of our platforms, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

About Our Services

Loomox Technologies provides reliable, proactive and secure IT support tailored to meet the needs of businesses in Ghana. Our services may include, but are not limited to:

  • Managed IT Services – Proactive monitoring, helpdesk and end-user support.
  • IT Infrastructure Management – Servers, workstations, and network administration.
  • Cloud Services – Email, file storage, collaboration tools and cloud migration.
  • Cybersecurity – Endpoint protection, access control, threat monitoring and security advice.
  • IT Asset Management – Tracking, maintenance and lifecycle management of your devices.
  • Backup & Disaster Recovery – Data protection and recovery planning.
  • IT Consulting & Projects – Technology assessments, procurement and project-based implementations.

The specific services to be provided to you will be outlined in your Service Proposal, Quote or Service Level Agreement (“SLA”).

Client Responsibilities

To enable us to deliver our services effectively, you agree to:

a. Provide accurate, current and complete information when onboarding with us;
b. Grant us safe and timely access to your systems, devices, or premises when required;
c. Designate at least one authorised contact person for service requests and approvals;
d. Ensure all software used on your systems is genuine, licensed and legally obtained;
e. Keep your login credentials secure and notify us immediately of any suspected unauthorised access; and
f. Respond promptly to our requests for information needed to resolve issues or complete tasks.

Fees, Payment and Billing

a. Service Fees – Our fees are stated in Ghana Cedis (GHS) in your accepted proposal, quote or invoice.
b. Payment Terms – Unless otherwise agreed in writing, all invoices are due within thirty (30) days from the date of issue.
c. Taxes – All fees are exclusive of applicable taxes. Where required by law, Value Added Tax (VAT) or other statutory levies imposed by the Ghana Revenue Authority (GRA) will be added to your invoice.
d. Late Payment – Overdue invoices may attract a reasonable late payment charge. We reserve the right to suspend or withhold services until all outstanding amounts are paid.
e. Recurring Services – Monthly or recurring services are billed in advance unless stated otherwise.

Service Delivery, Support and Maintenance

a. Support – Service requests are logged and tracked through our approved support channel (ticketing system, email or phone). Response and resolution times are governed by the SLA agreed with you.
b. Scheduled Maintenance – We may perform routine maintenance to improve performance or security. Where this may affect your operations, we will give you reasonable notice in advance.
c. Exclusions – Unless expressly included in your agreement, services do not cover repairs caused by misuse, accidental damage, unauthorised modifications, or third-party software not supported by us.

Intellectual Property

a. Our Property – All tools, scripts, methodologies, templates, documentation and software developed or owned by Loomox Technologies remain our exclusive intellectual property.
b. Your Property – You retain all rights, title and interest in your data, content and business materials.
c. Limited License – We grant you a non-exclusive, non-transferable license to use any deliverables provided solely for your internal business purposes, as agreed in writing.

Confidentiality and Data Protection

a. Confidentiality – Both parties agree to keep confidential any non-public information shared during the course of this agreement and not to disclose it to third parties without written consent.
b. Data Protection – We are committed to protecting your personal and business data. We process data in line with applicable data protection laws, including the Data Protection Act, 2012 (Act 843) of Ghana.
c. Security – We implement reasonable technical and organizational measures to safeguard your data. However, no method of electronic storage or transmission is completely secure.

Term, Renewal and Termination

a. Term – These Terms remain in effect for as long as we provide services to you or until terminated in accordance with this section.
b. Renewal – Recurring service agreements renew automatically for the same duration unless either party gives written notice of non-renewal at least thirty (30) days before expiry.
c. Termination by Either Party – Either party may terminate the agreement with at least thirty (30) days’ written notice.
d. Termination for Cause – We may suspend or terminate services immediately if you breach these Terms, fail to pay invoices when due, or engage in unlawful activity.
e. Effect of Termination – Upon termination, you shall pay all outstanding fees. We will provide a reasonable handover of your accessible data and revoke our remote access to your systems within a mutually agreed timeframe.

Limitation of Liability

a. To the fullest extent permitted by the laws of Ghana, Loomox Technologies shall not be liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, data or business opportunities.
b. Our total liability for any claim arising from or relating to our services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
c. We do not guarantee uninterrupted or error-free services unless a specific uptime commitment is clearly stated in your signed SLA.

General Provisions

a. Force Majeure – We shall not be held liable for any delay or failure to perform due to events beyond our reasonable control, including power outages, internet disruptions, natural disasters, strikes, or acts of government.
b. Third-Party Services – Some services rely on third-party providers (e.g. cloud platforms, internet service providers). Their services are governed by their own terms, and we are not responsible for their outages or changes.
c. Governing Law and Dispute Resolution – These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana. Any dispute shall first be resolved amicably through negotiation within thirty (30) days. If unresolved, it shall be submitted to the courts of competent jurisdiction in Ghana.
d. Entire Agreement – These Terms, together with your accepted proposal, quote and SLA (if any), constitute the entire agreement between both parties and supersede all prior understandings.
e. Severability – If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
e. No Waiver – Failure by us to enforce any right under these Terms does not constitute a waiver of that right.

Contact Us

For enquiries, support requests or concerns regarding these Terms of Service, please contact us:

Loomox Technologies
Email: support@loomox.digital
Website: www.loomox.digital